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     Home > Customer Services Index Return Information


     RETURNS

 

           

  Returns policy
  How to request an exchange?
  Where to return an item for exchange?
  Return confirmation
  Cancellations or Changes
  Refused or Unclaimed packages
 

 


WHAT IS YOUR RETURN POLICY?

You may return Leather and PVC items for a size exchange in the same style, less shipping & handling provided an RA is requested and the return is postmarked within 14 days of receiving your order (*see exceptions below). Returned items must be in their original plastic, in unworn, brand new condition with tags attached.  Exchanges are limited to one, per order. Shipping is not refundable. A 20% stocking fee and shipping applies to any exceptions made on returns.

*Exceptions: Exchanges and store credits WILL NOT be issued on the following ...

1)  Clearance Merchandise (Seasonal, Discontinued, or Overstocked)
    NOT returnable. All sales of closeout merchandise are FINAL. These items are sold at a tremendous discount and no
    returns will be accepted. These items are clearly marked "Final Sale" on the product page, shopping cart page, and    
   invoice.                  

2)  
Costumes & Wigs
    NOT returnable. Costumes are eligible for size exchange only on same costume.

3)
Latex items
   NOT returnable. Made-to-order.

4)
Bondage items
   
NOT returnable. Applies to restraints, whips, paddles, gags-bits, collars-chokers, and  Bound wear.

5) "Bracli"  Panties and Teddies
    NOT returnable by Law. Applies to all intimately worn apparel. All items are thoroughly inspected for defects before 
   shipping. 

6) Bodystockings and Hosiery
    NOT exchangeable unless packaging remains un-opened and un-disturbed. 

7)  Leather & PVC
    Leather and PVC are eligible for size exchange on same style only. Excludes teddies, and all other intimately worn     
    apparel, which are not returnable by law.

8) Garments that we deem to have been subjected to abnormal abuse or stress.

9) Gift Certificates

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HOW TO REQUEST A RETURN FOR EXCHANGE?

In order to exchange your item, simply contact us within 14 days of receiving your order, to request a Return Authorization number. Packages returned without prior authorization will not be accepted. *Shipping and handling fees are not credited. Special offers are subject to reduction by a return, exchange or cancellation.

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WHERE TO RETURN AN ITEM FOR EXCHANGE?

Carefully package the returned item(s) to properly protect the garment (s), and enclose instructions indicating your exchange request.  Please send your package via  pre-paid, insured traceable method to ensure a safe and documented delivery. We cannot be held responsible for lost packages or damaged merchandise. C.O.D's will not be accepted. Make sure to send your package to the exact address indicated in your Return Authorization from customer service. Depending on the merchandise being returned, you will need to address your package to the correct corresponding Return Center.  Once this address is received, include your Return Authorization number on the label.

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RETURN CONFIRMATION

You will receive an email confirmation once your return is received, and your exchange has been processed. 

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CANCELLATIONS OR CHANGES

If you need to Cancel or make a Change to your order, please notify us within 24 hours of placing the order. We will be happy to accommodate a change or cancellation within that time frame. Any cancellations after 24 hrs. will incur a 20% restocking fee and a refund of the balance. Alternatively, a customer may accept a store credit for the full value of their item(s) which will be valid for 1 year.

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REFUSED OR UNCLAIMED PACKAGES

If your package is returned to us "refused" or "unclaimed" (due to an unauthorized cancellation, change of heart, or incorrect address) we cannot be held responsible for original shipping charges, re-routing fees or any additional shipping charges to reship your item.  If a refused or unclaimed package is no longer wanted by the customer, a 20% re-stocking fee will apply and a credit of the balance will be issued to the customer less shipping charges and fees. Alternatively, the customer has the option of accepting their original order and return shipping fee(s).

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